Refund policy
Last updated: [5/03/2026]
At Eternity In Mind, we take pride in the craftsmanship and intentionality behind every piece we create. If you are not fully satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must be:
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Unworn, unused, and in original condition
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Free of stains, odors, or damage
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In original packaging, including tags and accessories
Items that do not meet these requirements may be denied.
Non‑Returnable Items
For hygiene and quality control reasons, the following items are final sale:
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Headwear worn or tried on
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Limited‑edition or custom items
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Gift cards
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Sale or discounted items
Return Process
To initiate a return:
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Email us at contact@eternityinmind.org with your order number.
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Our team will review your request within 2–3 business days.
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Approved returns will receive a prepaid return label (if applicable).
Return shipping fees may be deducted from your refund unless the item arrived damaged or incorrect.
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days.
Shipping fees are non‑refundable.
Exchanges
We currently do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will replace the item at no cost.
Questions
Email us anytime at contact@eternityinmind.org.